Facebook/Instagram Return and Refund Policy

15 Days Return Policy 

To process your return you will need an RMA# and your email address.  

Contact customer support within 3 days to obtain your RMA#.

Send and email to: cs@zalia-atelier.com

Once you have your RMA# you can start the return request here:

>>RETURN PORTAL<<

The return portal is a smart logistics system and in accordance with our return policy it will only accept return requests within 15 days of when your order was marked as delivered by the carrier. After 15 days orders are marked as non-returnable. Make sure to start the process ASAP.

Returned items must be in their original packaging with SKU stickers and tags still attached and in resalable condition. Must be unworn, unwashed with no stains or odors and in the same condition that it was received. The following items are non-returnable: swimwear, home decor, jewelry, hats, shoes, bags and items marked as final sale.

After your return label has been issued and emailed to you, the return package must be received by the warehouse within 10 days. Make sure to ship back your return right away. We reserve the right to reject returns passed the deadline.

Wrong product or a Faulty Product

In the case of faulty, damaged or incorrectly supplied product, we may offer you a substitute or a replacement, or we will give you a full refund to the original form of payment. In any case you must return the faulty, damaged or incorrect products to us. You have 5 days to let us know of the problem. Email us at cs@zalia-atelier.com


We will send you a return label which is valid for 10 days. Your return must be received by the warehouse within 10 days from the date the label is emailed to you. If you do not ship back your return on time, we reserve the right to reject it. You must adhere to the return/refund policy.

 

Lost Packages

If you did not receive your shipment you must submit a 'missing package claim' with the post office or shipping company. They will provide a claim letter which you must forward to us by email to get a refund.
 

Refund

Once your return is received it may take the warehouse 2-10 days to inspect the item and issue the refund. 

Refund to the original form of payment will be issued unless otherwise noted during the return request.

There are certain situations when a refund will be denied or only a store credit in the form of e-gift card will be granted. For example, items not returned in time or items not in their original condition, damaged or missing parts for reasons not due to our error.  Our warehouse will inspect all items and make a decision. 

Original order shipping costs are non-refundable.

If you need further assistance please contact us by email.

cs@zalia-atelier.com