FAQs – Zalia Atelier Skip to content

WE ARE STILL SHIPPING (due to the worldwide disruption by COVID-19, delivery time-frames have been extended) YOUR ORDER IS ON ITS WAY

FREQUENTLY ASKED QUESTIONS

 

Q: DOES ZALIA ATELIER PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Yes! Our goal is to give each of our customers the best shopping experience. If you receive a damaged or wrong item, please email cs@zalia-atelier.com for assistance and we will find a solution.

Q: DO YOU OFFER REFUNDS?

A: Yes, we do! For more information, please check out our Return Policy.

Q: HOW LONG DOES SHIPPING TAKE?

A: All orders are processed within 24 business hours and shipped within 3-5 business days. The successful delivery is usually completed within 1-2 weeks from the order date, however, there are factors that are outside of our control which can cause delays in shipping of orders. Please note that the delivery time-frame will vary for every destination country.

Please allow up to 7-15 business days from the from the date they are shipped for your parcel to arrive for US & UK orders.

Rest of world: Take 7-21 business days and in rare cases can take 30+ business days from the date they are shipped. Please note in some countries, customs may cause an additional delay in delivery.

We work with a few carefully selected manufacturers, which can in some cases lead to items being shipped separately. Rest assured, all items in your order will arrive within the estimated delivery time-frame. 

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We serve the international market. There may be some countries that we no longer ship to due to certain limitations.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: 100%! Our website has an SSL certificate which ensures you’ll have a safe connection as you do your online shopping with us. We do not store any bank account or credit card information for this will only be used one-time upon your purchase.

Q: WILL I PAY FOR IMPORT TAXES & DUTIES?

A: The prices displayed on our website are in US dollars and tax-free. Customs charges or import duties, however, are not included in the pricing, thus, it is the receiver’s liability to settle these should your local customs deem appropriate. Costs and rates for customs or duty charges can vary from country and region, depending on local economic policies. For further details, please contact your local customs office.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you are interested in, click the 'Add To Cart' button, confirm the item you would like to purchase (if you would like to add more products to your cart, just click ‘Continue Shopping’), proceed to checkout, provide your contact and shipping information, choose your payment method (PayPal or credit card), then complete your order.

Did not find the answers to your questions?

You can email us at cs@zalia-atelier.com