Shipping Info

How long will it take to ship my order?

Orders are processed immediately and it may take the warehouse 2-7 business days to fulfill your order.

Shipping Estimated Time

Standard:

U.S. and Canada: 7-14 *days from the date shipped.

U.K, Europe, Australia, UAE, S.A,: 10-15 *days from the date shipped.

Other Countries: 15-25 *days from the date shipped.

Express:

Most countries: 5-7 *days from the date shipped.

*Business Days are Monday-Friday

If you need express shipping email us to discuss options and time-frames.

cs@zalia-atelier.com

Carrier Time-frames

These delivery time-frames are estimates provided by the carriers. Once the package leaves the warehouse we have no control. Please note that in rare occasions customs may cause a delay in clearing the shipment so please be patient.

When will I receive tracking information?

Tracking numbers will be provided for all orders.

You will receive notification of your tracking number when your order is fulfilled (2 -7 business days from the date you placed the order).

Make sure you are signed up to our newsletter so you don't miss our shipping confirmation email. If you do not receive your shipping confirmation please reach out to us and we will provide you with the tracking number and status.

Delayed or Lost Packages

Have you not received your order?

The shipping company is responsible for missing or lost packages. If you have not received your shipment, first track it with the shipping company. We provide all orders with tracking numbers.

You are responsible for contacting the shipping company to arrange the re-delivery or pick up your package from their local office.

If the shipping company delivered your package to the wrong address or can not locate your package, you must submit a 'missing package claim' with the shipping company. They will provide a claim letter which you must forward to us by email and we will gladly provide you with a replacement.

For any question or concerns please contact us.

Happy Shopping,

The Zalia Team

cs@zalia-atelier.com