Shipping Info

How long will it take to ship my order? 

Orders are processed immediately and it may take the warehouse 2-7 business days to fulfill your order. 

Standard Shipping Estimated Time: 

U.S. and Canada: 7-14 *days from the date shipped.

U.K, Europe, Australia, UAE, S.A,: 10-25 *days from the date shipped. 

Other Countries: 15-30 *days from the date shipped.

*Business Days are Monday-Friday

 

If you need express shipping email us to discuss options and time-frames.

cs@zalia-atelier.com

 

Carrier Time-frames

These delivery time-frames are estimates provided by the carriers. Once the package leaves the warehouse we have no control. Please note that in rare occasions customs may cause a delay in clearing the shipment so please be patient.

  

When will I receive tracking information? 

Tracking numbers will be provided for all orders.

You will receive notification of your tracking number when your order is fulfilled (2 -7 business days from the date you placed the order).

Make sure you are signed up to our newsletter so you don't miss our shipping confirmation email. If you do not receive your shipping confirmation please reach out to us and we will provide you with the tracking number and status.

Delayed or Lost Packages

If you did not receive your package you must submit a 'missing package claim' with the post office or shipping company. They will provide a claim letter which you must forward to us to get a refund.
Send your claim letter to: cs@zalia-atelier.com
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If the carriers are unable to deliver your package by the delivery date they provide, you may contact them to arrange the re-delivery or pick up of your package from their local office.

For any questions or concerns we are happy to assist you. Please contact us by email.

cs@zalia-atelier.com 

Happy Shopping,

The Zalia Team